When we talk about strategy CRM always refers to how the organization is capable of delivering experiences customer differentiating that build loyalty in them and profitable relationships for the company. In this order of ideas of service and customer support areas must answer for Agile and effective way to the requests and concerns of customers.For this SalesLogix provides users a holistic view of the interactions with the client to have more adequate management of service processes to the customer. From there they can quickly resolve concerns and requests by delivering a high quality experience through ticketing, Material returns, defects and contract management functions. It can also provide its customers self-service tools, empowering its customers to find answers and make requests of 7 24.SalesLogix is a highly flexible tool that is customized according to the needs of each organization. Let us show an example as SalesLogix gives you tools optimal for taking a call from a customer through a contact centre.

The client calls the service line of your organization, and at the moment the telephone plant identifies the phone number of the person calling. Here thanks to SalesLogix integration with telephone plants (CTI) the the call center agent who must attend the call receives a screenshot of the resume of the customer who is calling, saving time in the search for the customer’s information. Depending on the request from the client to the phone, the call center agent navigates between different tabs of the system to provide information to the customer about orders, dispatches, portfolio, orders pending, open claims or in general any type of information that comes from transactional systems (ERP) or CRM which displayed in an integral way in SalesLogix.Thence leave the reason for the call log and program requests or requirements that have remained unresolved because they require some kind of scaling or routing in the organization.