Quality Service and IT

Quality Service and Information Technology are two of the most exploited in the search and capture new customers in the corporate area to travel agents in Bolivia in the last two years. It is important to frame the corporate client as one who uses the services of a travel agency to plan and implement workplace travel and business itself. After the low gradual, but steady, the commission by the airlines and the development of FEE in return as an important element for the survival of travel agencies, had to justify to the client because the latter had to pay for a service that did not before, and that at some point came to be thought of as an unnecessary step for the achievement of an airline ticket, book a hotel, transfer and / or additional services that may be required; what led to abuse in emphasis within the business proposals, quality of service and technology information. Despite being a factor exploited to capture the customer, in relation to information technology is actually very little work, still very poor so you can offer clients as a value-added aspects of fluid communication through web, extranet, mobile telephony, among others, allowing easier and faster to provision of services. Another aspect to consider is the unreliability that has the customer in the technological tools and the little friends I still have these channels of communication. Still, and though they had done a better job in the technology of information, this is just a complement to the most important factor for a client, Quality Service.